Mental Health Support Service – Wildlife Rehabilitation

Description

Department of Climate Change, Energy, the Environment and Water

Mental health service provider to establish and deliver a tailored mental health support service for members and personnel involved in the NSW wildlife rehabilitation sector.

Scope of service and goods required but not limited to,

• Establishment and launch of a dedicated mental health support hotline for the NSW wildlife rehabilitation sector.
• Delivery of a confidential 24 hour, 7day a week support service, including surge response capability.
• Deployment of appropriately qualified staff with expertise in trauma-informed care, disaster response, conflict resolution, compassion fatigue and an understanding of the NSW wildlife rehabilitation sector.
• Provision of psychological support services including crisis management, debriefing, counselling, risk assessment, triage, referrals and follow-up support.
• Implementation of privacy, data security and record-keeping systems to support service delivery.
• Collection and regular reporting of de-identified performance data, including service utilisation, wait times, user satisfaction, referral activity and emerging issues.
• Co-design of mobilisation, communications and engagement materials with the Department and relevant sector representatives to support awareness, trust and appropriate use of the service.
• Establishment of governance and escalation arrangements, including critical incident response, safeguarding protocols, privacy and confidentiality requirements, and referral pathways to appropriate emergency or specialist services.